Terms of service

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Australian Silo Art Trail, hereinafter referred to as “ASAT”, ”us ” or ”we”, at the ASAT website, mobile website, or mobile application (jointly referred to as ”ASAT.com”).

By using ASAT.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 or 20 years, or older depending on your place of residency, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that ASAT provides deliveries to can place an order. More information can be found on our customer service pages -Delivery

The terms might be amended from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on ASAT.com at the time you place your order.

ASAT wants to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the ASAT.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges
The prices displayed at ASAT.com does not include a delivery charge.
The price does not include import taxes or custom duties. Import taxes/custom duties will be charged by your carrier at delivery and ASAT does not compensate these charges.

The delivery charge for each order will not be the same. The cost for each delivery method is clearly indicated during the check-out process.

3. Ordering/conclusion of contract
The ordering option available to you is via ASAT.com. Please visit our customer service page for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. ASAT will fulfil the order in accordance with the email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using a direct deposit payment into your nominated. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ASAT Customer Service who will settle the refund.

4. Delivery
ASAT exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

ASAT endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 7-10 business days following confirmation of an order. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

You will find the full Delivery Policy here.

If your order does not arrive by the scheduled date, please contact ASAT Customer Service.

5. Withdrawal of Order
You may return your posted order (not applicable to downloaded orders) from the date you place the order until 14 days after receipt of the ordered items. Please note that you will bear the cost of the return of the items to ASAT, unless otherwise stated by your local customer rights legislation. You will find the full Returns Policy at ASAT.com here.

If you wish to return your order, please provide us with notice in writing either by email or by sending a letter to ASAT Customer Service, please contact info2australiansiloartrail.com You can also provide us with notice by filling in and submitting the standard form issued by your local Consumer Rights Authority. You will have to return the item(s) to us as set out in section 6 (Returns) below within the 14 day period set forth in section 5.1 above. We will provide a refund via a direct deposit to your nominated back account as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items.

If the item you have received is defective, please notify ASAT promptly and return the item in accordance with section 6 (Returns) below. ASAT will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.

6. Returns
ASAT guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged or soiled.

7. Payment methods
You can pay for your goods as set out below.

Payment before delivery
Credit card or debit card via Square or PayPal

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card.

All payments are processed via PayPal and Square payments. Both are highly trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. PayPal securely shares your order and delivery details with us but does not share any of your sensitive payment information.

You will receive the legally required invoice document in the Shipping Confirmation e-mail.

8. Our Liability
Nothing in these Terms shall exclude or limit ASAT's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

ASAT accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

ASAT is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ASAT.com shall be limited to the total price of your order.

9. Product Attributes
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour and clarity you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

10. Guarantee
If there are defects in the goods you have purchased, ASAT abides by all statutory guarantee regulations. If you have a complaint regarding obvious manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.

11. Assignment
ASAT reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at ASAT.com remain with Australian Silo Art Trail. Any use of ASAT.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ASAT.

14. Company Information
Australian Silo Art Trail
Registered office: Eric and Annette Green 18 Daydream Plaza HALLS HEAD 6210, WESTERN AUSTRALIA
Registered number: 0411722174
Email: info@ausyraliansiloarttrail.com